We’re looking forward to welcoming you to Frameless.
We are always striving to provide the best support for visitors who require assistance. Please don’t hesitate to speak to a member of our team if you require any help or have any questions during your visit.
Whilst there is no strobe lighting in any of the galleries, the experience does contain moving images and changes in light that may affect some people (including flashes of lightning in ‘The World Around us’). There will be music playing in each of the four galleries. The music in each is a different style and can peak at above 85 decibels (ear defenders are available for young children and those that may be affected; please ask a member of our staff for assistance).
Our FAQ page answers some of the most commonly asked questions.
In addition, there are QR codes outside each of the galleries to enhance your experience. They can also be accessed here.
You will find both an easy read and visual guide below which details everything you need to know about your visit.
We are delighted to offer the SignLive interpretation service and our team based at the entrance have tablets to aid communication. You will find a BSL video guide below which details everything you need to know about your visit.
At certain times we offer enhanced support with a dedicated British Sign Language guide to lead groups through Frameless. You can choose from sessions that are either during general admission periods, or as part of our more relaxed Chilled Sessions.
Dates for 2023 BSL experiences are available below:
Saturday 24th June – morning at 10.00am; afternoon at 1.00pm and 4.00pm
Wednesday 16th August – morning at 10.00am; afternoon at 1.00pm and 4.00pm
Wednesday 30th August – morning at 10.00am; afternoon at 1.00pm and 4.00pm
Tickets must be booked in advance and they are eligible for an accompanying complimentary carer’s ticket which must be booked at the same time.
You will find an audio guide below which details everything you need to know about your visit.
At certain times we offer enhanced support with headsets, linked to a dedicated guide to lead groups through Frameless. You can choose from sessions that are either during general admission periods, or as part of our more relaxed Chilled Sessions.
Dates for 2023 Audio Described experiences are available below:
Saturday 24th June – morning at 10.30am; afternoon at 1.30pm and 4.30pm
Wednesday 16th August – morning at 10.30am; afternoon at 1.30pm and 4.30pm
Wednesday 30th August – morning at 10.30am; afternoon at 1.30pm and 4.30pm
Tickets must be booked in advance and they are eligible for an accompanying complimentary carer’s ticket which must be booked at the same time.
Chilled experiences, with reduced public capacity, are open to all but have been created especially for deaf, disabled and neurodivergent people, and those who might feel more at ease in less busy public spaces.
Within the ‘Chilled Experience’ sessions, there will also be tailored BSL and Audio Described tours running at specific times.
We aim to create an atmosphere where everyone feels safe to enjoy the experience as they wish. We reduce our capacity which means more room for wheelchairs and more space for comfort. Visitors are welcome to move around the experience as they please, and make noise as they wish, throughout.
Certain elements of the experience are also adapted to suit the audience, loud noises are minimised, and low level lighting is included to avoid complete darkness. There will be bean bags, sensory toys and activities in the galleries, with chill out spaces nearby. Our friendly access team will be there to welcome you. All families are welcome, and we encourage everybody to enjoy the experience in their own way.
Dates for 2023 Chilled Experiences are available below:
Saturday 24th June – from 10am to 12pm
Wednesday 16th August – from 10am to 12pm
Wednesday 30th August – from 10am to 12pm
Tickets must be booked in advance and they are eligible for an accompanying complimentary carer’s ticket which must be booked at the same time.
For further information, please contact [email protected]
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