Book in advance – save up to 10%
Book in advance – save up to 10%
FRAMELESS is committed to creating experiences that are accessible to as many visitors as possible. The whole building is wheelchair accessible, including our toilets and Café Bar. We are centrally located with step free transport links close by.
On occasion there may be short queues to enter the building. If you are not able to queue or need further assistance, please approach the front desk and inform the Front of House team of this so that they can support you.
Whilst there is no strobe lighting in any of the main 4 galleries, the experience does contain moving images and changes in light that may affect some people (including flashes of lightning in ‘The World Around us’). There will be music playing in each of the four galleries. The music in each is a different style and can peak at above 85 decibels. Ear defenders are available to those that may be affected; please ask a member of our staff for assistance.
To help prepare you for your trip to FRAMELESS, we have prepared an easy read and visual guide below which details everything you need to know about your visit.
You can add a free carer ticket alongside a paid adult or child ticket during the regular checkout process. When booking a free carer ticket, you may be required to show ID upon arrival. We accept the following documents:
For a full list and more information, please refer to our FAQs.
Our dedicated Chilled Sessions have been created especially for disabled and neurodivergent people, and those who might feel more at ease in less busy public spaces.
Visit our dedicated Chilled Sessions page for more information and view upcoming dates.
We offer a range of resources to provide support to visitors who are deaf/hard of hearing. Including Sign Live tablets, Makaton cards and staff that are equipped with scribble pads to support with communication.
We run British Sign Language tours on specific dates throughout the year. Please email [email protected] to express an interest in booking a tour.
We offer multiple resources to support visually impaired visitors during your time at FRAMELESS, including dark glasses and audio described resources on our guide website.
To express interest in booking an Audio Described experience, please email [email protected] or call +44 (0)207 871 7740.
We are pleased to offer relaxed school trips, designed especially for students that have special educational needs and disabilities. Tours are fully supported by our Learning & Access team and offered at a reduced rate.
Visit our dedicated Schools page for more information and view upcoming dates.
Our FAQ page answers some of the most commonly asked questions. In addition, there are QR codes outside each of the galleries with BSL and audio described guides to enhance your experience. They can also be accessed here.
If you require any further assistance, please email [email protected] or call +44 (0)207 871 7740.
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