Privacy Policy

Introduction

This Privacy Policy sets out how Frameless London Limited uses and protects any information that you give us when you use this website. Frameless London Limited is the Data Controller and we are committed to providing you with relevant information and control over how we process your personal information.

This policy explains what personal information we may record, why we do so, how you may control the use of your information and how we protect your information. Details of your legal rights and how to exercise them are also set out below.

This policy was last updated on 16 August 2024 and any future changes to our policy will be reflected here.

Contacting us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed by email to [email protected] or by post to Frameless, 6 Marble Arch, Marble Arch Place, London W1H 7AP.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.

What personal data do we collect?

The types of personal data collected by this website or through a third-party are:

• Device information including IP address, browser type and version, operating system and cookie IDs. The data is used to understand how people interact with the website and for other purposes as described below.
• Usage information such as how frequently and how long you use our site and the content you view, which may be used to tailor our website, perform analytics and provide advertising as further described below.
• Contact information you provide to us such as name, email address, postal address and ticketing information.

Our legal basis for collecting personal information is your consent. We gain consent when you approve our use of cookies and other tracking technologies when you use the website, when you purchase tickets via our website, when you specifically provide contact details to opt-in to our mailing list or enter a promotion on the website and agree to further contact.

When you purchase tickets on our website, data may be processed by a third-party service and retained for financial and operational reasons. If you require more information about the data collected when booking, please contact us using the contact details at the beginning of this policy. Your data is also automatically collected for Marketing Communications under the basis of Legitimate Interest. For more information, please consult the relevant section in this privacy policy.

If you have any concerns or wishes to opt out of Marketing Communications, we invite you to reach out to us using the contact details at the beginning of this policy. Please note that opting out of Marketing Communications does not opt out the user from operational or otherwise essential communications by other means as detailed in this policy.

How we use your personal information and why

Personal data is collected for the following purposes and using the following services. We use legitimate interest as the legal basis for processing your data:

• Marketing purposes. We aim to communicate with you in ways that you find relevant, helpful and respectful. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided. You may object to receiving these (otherwise known as opt out) at any time using the contact details at the beginning of this policy or by clicking unsubscribe found at the bottom of our marketing emails.
• Internal record keeping for financial reasons and/or for improving our products and services.
• Analytical purposes to understand how you and other visitors use our website, for example recording in what order pages are visited and how long is spent on each, so that we may improve the website in future. We may use the information to customise the website according to your interests.

How long will you retain my personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated to you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You can ask us to delete your data by contacting us using the methods outlined at the start of this policy.

Cookies

We use cookies to see how you use our website and to give you a better browsing experience. We provide the ability to accept or reject cookies when you first visit the website and these preferences can also be changed at a later date. More details can be found by reading our Cookie Policy.

Do you share my personal data?

We may share data with our carefully selected partners, service providers and advertising networks to provide the functions as described above. We will not share any of your personal data with any third-party (excluding our selected partners) for their own use.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, the instructions of a government authority, or to prevent fraud and protect the security of our site.

Data transfers

The personal information collected while you use this website may be transferred to countries outside the European Economic Area (EEA). This may happen, for example, when the computer servers used to host the website or our advertising and marketing systems are located in a country outside the EEA. If we transfer your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be appropriately protected.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow a third-party to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

More information about these rights is available from the ICO website: https://ico.org.uk.

Time limit to respond

We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

To exercise all relevant rights, queries or complaints please in the first instance contact [email protected].

You also have the right to contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF. Before doing so, however, we would encourage you to first contact us directly to allow us an opportunity to resolve any concerns you may have.

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