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Frameless

d/Deaf/Hard of Hearing

d/Deaf/Hard of Hearing Experiences at FRAMELESS

At FRAMELESS, we are committed to providing an inclusive and accessible experience for all visitors, including those who are d/Deaf or Hard of Hearing.

We offer British Sign Language (BSL) tours, enhanced support at designated times, and a range of communication tools, including Sign Live tablets and Makaton cards. Our team have undertaken deaf awareness training and are always on hand to assist.

Please don’t hesitate to reach out during your visit or contact us in advance at [email protected] for further support.

We look forward to welcoming you to FRAMELESS.

A woman using sign language to communicate with visitors in the FRAMELESS immersive gallery.

British Sign Language (BSL) Tours

Our British Sign Language (BSL) tours, suitable for visitors who are d/Deaf or hard of hearing, are hosted by a dedicated British Sign Language guide who leads groups through FRAMELESS while conveying the mood and tone of the music in the Galleries for visitors.

Tour tickets must be booked in advance and participants are eligible for a complimentary, accompanying carer ticket, which must be booked at the same time. If you require any further support or assistance, please email [email protected].

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Three people siting in the immersive gallery at FRAMELESS

Carer Tickets

You can add a free carer ticket alongside a paid adult or child ticket during the regular checkout process. When booking a free carer ticket, you may be required to show ID upon arrival. We accept the following documents:

  • Attendance Allowance Letter (AA)
  • Carers’ Allowance Letter of Award
  • Disability Living Allowance Letter (DLA)
  • Personal Independence Payments (PIP)
  • Valid Blue Badge

For a full list and more information, please refer to our FAQs.

VIEW FAQS

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