Question 1

What is included in a FRAMELESS Membership?

Accepted Answer

Membership gives you unlimited entry to FRAMELESS for one year from the date of purchase. Depending on your package, it also includes entry for one, two or three additional guests when visiting with the named Member. Memberships are valid to be used against the following ticket types: Flexi tickets Adult, Child, Senior and Family Daytime tickets if purchased +3 guests Membership (booked in advance and on the day) Family Chilled Sessions FRAMELESS Lates tickets Your Membership includes access to our calendar of limited-time events and artist residencies in the Blank Canvas Gallery throughout your membership year, as well as access to our Café Bar. Please note, Multi-Sensory Tots Classes are not included within Membership. These are separately ticketed sessions delivered by a third-party provider with live performers and strictly limited capacity, so we’re unable to offer them as a membership benefit.

Question 2

How long is a Membership valid for?

Accepted Answer

All Memberships are valid for one year from the date of purchase.

Question 3

Are Multi-Sensory Tots Classes included in my Membership?

Accepted Answer

No, Multi-Sensory Tots Classes are a separate ticketed experience, delivered in partnership with a third-party provider and run to a strict capacity per class. Because of this, they sit outside our standard Membership benefits and are booked separately. Book Multi-Sensory Tots Classes

Question 4

What's the difference between the membership types?

Accepted Answer

Adult Membership (£60) is for solo visits – just you, unlimited times. Adult +1 (£120) lets you bring one guest (adult or child) on every visit. Adult +2 (£180) means you can bring two guests each time. Adult +3 (£240) allows you to bring three guests on every visit. The guest allowance applies per visit, so you can bring different people each time you come.

Question 5

What's the difference between my digital and physical Membership card?

Accepted Answer

Your digital Membership card includes your photo ID and is what you’ll need to show for entry to FRAMELESS. Your physical card is a keepsake which includes a QR code/link so you can book your free Member ticket ahead of your visit.

Question 6

Can I buy a Membership online?

Accepted Answer

Yes. Memberships are available as standalone purchases through the FRAMELESS website.

Question 7

Can I upgrade my ticket to a Membership?

Accepted Answer

Yes. If you have purchased a standard entry ticket, you can upgrade at the Box Office by paying the difference between your ticket and the Membership price. Please note that discounted, promotional or trade tickets cannot be upgraded.

Question 8

Can I gift a FRAMELESS Membership?

Accepted Answer

Absolutely. FRAMELESS Membership makes an exceptional gift for anyone who loves extraordinary experiences. Purchase online using our Gift Membership link .

Question 9

Can I get a Child Membership?

Accepted Answer

Adult Memberships are also valid for children, however, please note that all children under the age of 14, including Members, must be accompanied by an adult. We recommend purchasing the Adult +1, +2 or +3 Membership, depending on the number of children you wish to bring, for the best value.

Question 10

How do I book my visits?

Accepted Answer

You can book your free tickets via the Frameless website. Simply use the calendar to choose your preferred time and tickets, enter your Member details when prompted at check out and your exclusive discount will be applied. Remember to bring your digital Membership ID with you on your day of your visit, so we can check it alongside your ticket. Memberships are valid to be used against the following ticket types: Flexi tickets Adult, Child, Senior and Family Daytime tickets if purchased +3 guests Membership (booked in advance and on the day) Family Chilled Sessions FRAMELESS Lates tickets

Question 11

Will I receive a Membership card?

Accepted Answer

Yes. You will receive a digital membership card as soon as you sign up and a physical card thereafter.

Question 12

Can I use the Café Bar without visiting the Galleries?

Accepted Answer

Your Membership includes access to our Café Bar as part of your Gallery visit. Pop in before, after or between exploring the four Galleries to relax and recharge. We don’t currently offer any discounts on purchases made at the Café Bar, but we are looking into this for future opportunities.

Question 13

Can I visit without booking in advance?

Accepted Answer

While we strongly recommend prebooking to guarantee entry at your preferred time, walk-in Members are welcome. We’ll do our best to accommodate you based on capacity, but entry cannot be guaranteed during busy periods. Please check our website for hours of operation and any planned closures before travelling.

Question 14

Can I bring different guests each time?

Accepted Answer

Yes. Your +1, +2, or +3 membership allows you to bring your allocated number of guests on each visit – they don’t have to be the same people every time. Bring your partner one week, your kids the next and your best friend after that.

Question 15

Are there restrictions on the guests included in my package?

Accepted Answer

Guest tickets included in your Membership are valid only when visiting with the named Member. Guests can be either adults or children but cannot use the Membership independently.

Question 16

Can someone else use my Membership?

Accepted Answer

No. Memberships are non-transferable. The named Member must be present for every visit and must accompany all additional guests included in their package.

Question 17

Can I cancel or refund my Membership?

Accepted Answer

No. Memberships are non-refundable once purchased.

Question 18

Can I change the named Member on the Membership?

Accepted Answer

No. Memberships cannot be reassigned or transferred to another person once activated.

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